Best in Class Customer Service

Many processing companies boast about having great customer service. But how many can boast about 3 levels of great customer service? FirstCard can.

Level 1 - your sales representative - Our sales reps are not only trained to sell our products, they are trained to provide you with quality customer support as well. Many sales reps in the industry disappear after the sale is complete. Not ours. Our reps are available to you as long as you process with FirstCard.

Level 2 - FirstCard Merchant Services - our sales support team in our New York headquarters is available to you 5 days a week from 9 am to 6 pm. We work with First Data to resolve any and all issues quickly and efficiently. We are here to support any needs you may have ranging from statement questions to information requests to help with chargebacks.

Level 3 - First Data Merchant Services - The world's leading payment processor provides our merchants with 24/7 customer and tech support. First Data is always there for our customers- no matter what time, no matter what the issue. The technical help desk - staffed by highly trained professionals - is there to troubleshoot any terminal issues that may arise, day or night. This is intigral to any merchant that operates after normal business hours, such as restaurants or large retail operations.

Want to Learn More?

Experience a bank card services partner that provides the level of service that you deserve.